RETURNS – GUARANTEE
All our Petite & Big Shoes are guaranteed.
We strive to ensure that our Hard to find Shoes have a high level of quality care for every detail from the choice of raw materials, comfort and fit of the shoe last in the factories controlling all manufacturing processes to the final packaging.
RETURN INSTRUCTIONS - Money-back Guarantee
If for any reason you are not satisfied with your order, you have 30 DAYS from the date of purchase to send the item(s) back for a refund:
IMPORTANT: You can download here our CUSTOMER RETURN ORDER FORM: click here.
It is necessary to accept your return. Otherwise, we will not be able to track down your return and, consequently, your refund will not be processed.
All the returns must include the original Andrés Machado red box. All merchandise must be unworn and in the same condition it was received, including its packaging. All documentation accompanying the merchandise and its accessories must also be included. The client will make sure correct packaging is used in order to ensure damage-free transportation. All refunds are processed within 1-2 business days after the order is received.
If you wish an exchange, you must please request for a refund and then, place a new order on our website.
As soon as we receive your package, we will process your refund to the original method of payment. Depending on your bank, it may take a few days for the refund to show up into your bank account. Please keep in mind that after 30 days, NO REFUNDS will be issued. Shipping costs are non-refundable
ATTENTION, WE HAVE A NEW RETURN ADDRESS (the old one is no longer valid):
DANIELA DE MARCHENA
10723 NW 85th Terrace Unit: 7
DORAL, FL 33178
Minimum order amount 7.00 $